We are a charity registered by The Charity Commission #1204864
Please read these conditions of service before checking an item in for repair, checking an item in automatically means your acceptance of them. This includes accepting that photographs of our repair sessions may be taken for promotional purposes which may be subsequently published. Copyright of such images is held by Rushmoor Repair Café (RRC).
Product checking-in -
Please note, only ONE item for repair at a time per person, more than one item can be repaired subject to re-joining the queue to register a second repair once first repair is completed. Product owners must provide any power supplies, plugs, leads, manuals, fuses, zips, etc. (where available) required to complete and test repairs. All mains powered items will be PAT tested for electrical safety before and after being repaired.
Due to the equipment needed to effect any repairs on Microwave ovens, prior arrangements must be made before attending a session with a microwave. Please use our enquiry form, or for further information.
Products specifically excluded from the repair service -
Product Repair Process -
All RRC repairs are performed free of charge (excluding any chargeable parts) on a voluntary basis by RRC Repairers.
Product owners are expected to respond to texts, calls or emails from repairers regarding repair options and costs, purchase of parts, collection of products, etc.
Product owners will be notified of the cost of any parts that may be needed to repair an item.
Product owners have the option to refuse to accept a proposed charge and the item will be returned unrepaired.
Where a product owner accepts the cost of parts that may be needed to repair it, they must agree payment with the repairer before the repair can be completed and the item returned.
RRC will not dispose of or sell any unwanted products whether they are repaired or not.
No repair guarantees are issued. RRC will not be held liable if a repaired item does not work properly at home or subsequently breaks down again in the future.
RRC will not be held liable for any loss or damage to items caused after receipt, during transport to and from the place of repair or during the repair process.
RRC and/or RRC repairers will not be held liable for any loss, injury, illness or any other consequential loss, actually or allegedly associated with a visit to RRC, for any repair carried out, or that may result from any advice or instructions given and used at a later date.
RRC reserves the right to vary these Terms and Conditions of Service with immediate effect - e.g., for safety reasons or in order to comply with Government advice, regulations or laws.
Voluntary financial donations are welcome to help pay for operational costs and the future development of the service (Either card or Cash payments)
Safety –
Parents / Guardians of children are responsible at all times for their safety and behaviour whilst on, or in the vicinity of the RRC site. Please follow any safety instructions given by RRC or West End Centre staff.
Data (GDPR) -
Any data provided maybe used for research purposes or to comply with Government Law, but any personal details will be anonymised. RRC will only ask for your contact details if we need them. If you do supply or we ask for any contact information we will only ask for what we need, and will not collect any extraneous or irrelevant information. We make sure no one else has access to your details and we will not resell or make your information available for commercial purposes. Any contact details that you supply are not held online.
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